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Rebekah Russell‐Bennett

university of canberra

42H-index
354Paper Count
6.2KCitation Count
Published Papers 93
Publication Date
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‘I want to break free’: supporting creativity in the design process for transformative customer experiences
errJournal of Marketing Management
IF3
err2026-06-24
err0
errOAAI
errAlexandra Zimbatu; Rebekah Russell-Bennett; Larry Neale
errShare
errSave
The impact of JAK2V617F variant allele frequency in MPN patients following PEGylated interferon alpha discontinuation
errBritish Journal of Haematology
IF3.8
err2025-10-24
err0
errOAAI
errRyan Brown; Rebekah Bennett; Clare Crean; Andrew Hindley; Julie McGimpsey; Nicholas Cunningham; Aaron Niblock; Suzanne McPherson; Kathryn Boyd; Allister Foy; Ciaren Graham; Graeme Greenfield; Mary Frances McMullin; Mark A. Catherwood
errShare
errSave
Co-creating inclusive public services with customers experiencing vulnerability
errJOURNAL OF SERVICES MARKETING
IF4.5
err2025-04-01
err0
PREAI
errGrech, Nicholas; Greer, Dominique A.; Russell-Bennett, Rebekah
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errSave
Looking forward to it! Exploring the role of temporal landmarks and anticipation for well-being in constrained extended service encounters
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2025-02-04
err0
PREAI
errZimbatu, Alexandra; Beatson, Amanda; Miller, Evonne; Odekerken-Schroder, Gaby; Sion, Katya; Russell-Bennett, Rebekah
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errSave
Service robot-employee task allocation strategies: well-being within the intrusion challenge
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2025-01-01
err0
PREAI
errPhillips, Chelsea; Odekerken-Schroder, Gaby; Russell-Bennett, Rebekah; Steins, Mark; Mahr, Dominik; Letheren, Kate
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errSave
ChatGPT and service: opportunities, challenges, and research directions
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2024-07-19
err8
PREAI
errSigala, Marianna; Ooi, Keng-Boon; Tan, Garry Wei-Han; Aw, Eugene Cheng-Xi; Cham, Tat-Huei; Dwivedi, Yogesh K.; Kunz, Werner H.; Letheren, Kate; Mishra, Anubhav; Russell-Bennett, Rebekah; Wirtz, Jochen
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errSave
Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2024-07-01
err4
errOAAI
errSteins, Mark; Becker, Marc; Odekerken-Schroder, Gaby; Mathmann, Frank; Mahr, Dominik; Russell-Bennett, Rebekah
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errSave
Editorial: Stop saying vulnerable consumers/customers!
errJOURNAL OF SERVICES MARKETING
IF4.5
err2024-06-11
err5
PREAI
errRussell-Bennett, Rebekah; Bedggood, Rowan; Raciti, Maria M.
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errSave
Men's transformative health service use: rethinking customer experience of vulnerability
errJOURNAL OF SERVICES MARKETING
IF4.5
err2024-01-26
err4
PREAI
errMcGraw, Jacquie; Russell-Bennett, Rebekah; White, Katherine M.
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errSave
SDG commentary: services that sustainably manage resources for all humans-the regenerative service economy framework
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-12-14
err2
errOAAI
errRussell-Bennett, Rebekah; Polonsky, Michael Jay; Fisk, Raymond P.
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errSave
SDG editorial: improving life on planet earth - a call to action for service research to achieve the sustainable development goals (SDGs)
errJOURNAL OF SERVICES MARKETING
IF4.5
err2023-12-12
err17
errOAAI
errRussell-Bennett, Rebekah; Rosenbaum, Mark Scott; Fisk, Raymond P.; Raciti, Maria M.
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errSave
Mapping the deepfake landscape for innovation: A multidisciplinary systematic review and future research agenda
errTECHNOVATION
IF10.9
err2023-07-01
err14
errOAAI
errWhittaker, Lucas; Mulcahy, Rory; Letheren, Kate; Kietzmann, Jan; Russell-Bennett, Rebekah
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errSave
The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2023-05-17
err6
errOAAI
errPhillips, Chelsea; Russell-Bennett, Rebekah; Odekerken-Schroder, Gaby; Mahr, Dominik; Letheren, Kate
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errSave
Brace yourself! Why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media
errBUSINESS HORIZONS
IF7
err2023-03-01
err4
errOAAI
errWhittaker, Lucas; Kietzmann, Jan; Letheren, Kate; Mulcahy, Rory; Russell-Bennett, Rebekah
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errSave
Challenging the social-power paradigm: Moving beyond consumer empowerment to an energy ecosystem of shared value
errENERGY POLICY
IF9.2
err2023-02-01
err6
PREAI
errBedggood, Rowan; Russell-Bennett, Rebekah; McAndrew, Ryan; Glavas, Charmaine; Dulleck, Uwe
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errSave
Enabling a service thinking mindset: practices for the global service ecosystem
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-12-06
err9
errOAAI
errAlkire, Linda; Russell-Bennett, Rebekah; Previte, Josephine; Fisk, Raymond P.
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errSave
Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2022-12-05
err26
errOAAI
errFisk, Raymond P. P.; Gallan, Andrew S. S.; Joubert, Alison M. M.; Beekhuyzen, Jenine; Cheung, Lilliemay; Russell-Bennett, Rebekah
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errSave
The physical frictionless experience: a slippery slope for experience memorability of retail services?
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2022-09-20
err6
PREAI
errPhillips, Chelsea; Russell-Bennett, Rebekah; Kowalkiewicz, Marek
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errSave
The role of human influences on adoption and rejection of energy technology: A systematised critical review of the literature on household energy transitions
errENERGY RESEARCH & SOCIAL SCIENCE
IF7.4
err2022-07-01
err33
errOAAI
errChadwick, Kevin; Russell-Bennett, Rebekah; Biddle, Nicholas
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errSave
A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability
errhospitality marketing management
IF3
err2022-07-01
err26
PREAI
errRaciti, Maria M.; Russell-Bennett, Rebekah; Letheren, Kate
errShare
errSave

Research Directions

No research directions
Co-authors
Cooperation Journals
Y
Yogesh K. Dwivedi
H-index: 149 · Papers: 950
K
Keng‐Boon Ooi
H-index: 87 · Papers: 263
N
Neal M. Ashkanasy
H-index: 74 · Papers: 624
J
Jochen Wirtz
H-index: 70 · Papers: 359
Μ
Μαριάννα Σιγάλα
H-index: 61 · Papers: 349
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