logo
CanyamAI summaries for academic research
language
MobileMobile
  • Phone FeatureWeChat Mini Program
EnglishEnglish
noticeNotice
BlogBlog
delete
arrow
Back
L

Lars Witell

linkoping university

44H-index
232Paper Count
8.3KCitation Count
Published Papers 54
Publication Date
logo
What can service research contribute to better understand B2B: Editorial for the special issue “Service Research in Business-to-Business Marketing”
errJournal of Business Research
IF9.8
err2026-01-24
err0
errOAAI
errMohamed Zaki; Anders Gustafsson; Janet McColl-Kennedy; Lars Witell
errShare
errSave
Key adjustments to service offerings to accommodate product innovations: The Case of electric vehicles
errIndustrial Marketing Management
IF7.5
err2025-06-05
err0
errOAAI
errHeiko Gebauer; Besma Glaa; Lars Witell; Helen Perks
errShare
errSave
Patient-centered care in practice: hospital and online primary care settings
errJOURNAL OF SERVICES MARKETING
IF4.5
err2025-02-10
err0
errOAAI
errMcColl-Kennedy, Janet R.; Witell, Lars; Frow, Pennie; Cheung, Lilliemay; Payne, Adrian; Govind, Rahul
errShare
errSave
Capturing the voice of the customer: focus groups versus netnography?
errTOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
IF4.8
err2024-06-27
err1
errOAAI
errKabel, Daan; Martin, Jason; Elg, Mattias; Witell, Lars
errShare
errSave
How sustainable is the sharing business model? Toward a conceptual framework
errmanagement
IF5.7
err2023-09-29
err1
errOAAI
errCarlborg, Per; Snyder, Hannah; Witell, Lars
errShare
errSave
Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-07-01
err29
errOAAI
errPilawa, Joanna; Witell, Lars; Valtakoski, Aku; Kristensson, Per
errShare
errSave
Managing a Global Retail Brand in Different Markets: Meta-Analyses of Customer Responses to Service Encounters
errJOURNAL OF RETAILING
IF10.2
err2022-06-01
err18
PREAI
errBolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; Witell, Lars
errShare
errSave
Social entrepreneurs in service: motivations and types
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-04-26
err4
errOAAI
errSamuelsson, Peter; Witell, Lars
errShare
errSave
Consumer lying behavior in service encounters
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2022-03-01
err4
errOAAI
errSnyder, Hannah; Witell, Lars; Gustafsson, Anders; McColl-Kennedy, Janet R.
errShare
errSave
Designing satisfying service encounters: website versus store touchpoints
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2021-09-29
err26
errOAAI
errBolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; Witell, Lars
errShare
errSave
How to convert digital offerings into revenue enhancement - Conceptualizing business model dynamics through explorative case studies
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2020-11-01
err71
errOAAI
errGebauer, Heiko; Arzt, Alexander; Kohtamaki, Marko; Lamprecht, Claudio; Parida, Vinit; Witell, Lars; Wortmann, Felix
errShare
errSave
Characterizing customer experience management in business markets
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2020-08-01
err64
errOAAI
errWitell, Lars; Kowalkowski, Christian; Perks, Helen; Raddats, Chris; Schwabe, Maria; Benedettini, Ornella; Burton, Jamie
errShare
errSave
Dynamics of wellbeing co-creation: a psychological ownership perspective
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-02
err79
errOAAI
errChen, Tom; Dodds, Sarah; Finsterwalder, Jorg; Witell, Lars; Cheung, Lilliemay; Falter, Mareike; Garry, Tony; Snyder, Hannah; McColl-Kennedy, Janet R.
errShare
errSave
Service design as an innovation approach in technology startups: a longitudinal multiple case study
errCREATIVITY AND INNOVATION MANAGEMENT
IF4.2
err2020-05-16
err9
errOAAI
errKorper, Ana Kustrak; Patricio, Lia; Holmlid, Stefan; Witell, Lars
errShare
errSave
Visioning a hospitality-oriented patient experience (HOPE) framework in health care
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-04-09
err23
PREAI
errHunter-Jones, Philippa; Line, Nathaniel; Zhang, Jie J.; Malthouse, Edward C.; Witell, Lars; Hollis, Brooke
errShare
errSave
Service Innovation: A New Conceptualization and Path Forward
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-03-03
err87
errOAAI
errGustafsson, Anders; Snyder, Hannah; Witell, Lars
errShare
errSave
Editorial: a new dawn for qualitative service research
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-02-14
err20
PREAI
errWitell, Lars; Holmlund, Maria; Gustafsson, Anders
errShare
errSave
Viewpoint: getting your qualitative service research published
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-02-10
err17
PREAI
errHolmlund, Maria; Witell, Lars; Gustafsson, Anders
errShare
errSave
The roles of quality departments and their influence on business results
errTOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
IF4.8
err2019-07-30
err12
errOAAI
errGremyr, Ida; Elg, Mattias; Hellstrom, Andreas; Martin, Jason; Witell, Lars
errShare
errSave
The influence of place on health-care customer creativity
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2019-07-08
err4
errOAAI
errSnyder, Hannah; Witell, Lars; Elg, Mattias; McColl-Kennedy, Janet R.
errShare
errSave

Research Directions

No research directions
Co-authors
Cooperation Journals
B
Bo Edvardsson
H-index: 66 · Papers: 850
C
Chris Voss
H-index: 59 · Papers: 159
A
Anders Gustafsson
H-index: 59 · Papers: 350
R
Roderick J. Brodie
H-index: 53 · Papers: 218
E
Edward C. Malthouse
H-index: 50 · Papers: 224
View more