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D

Donald C. Barnes

university of north carolina

20H指数
37论文数
1.5K被引数
收录论文 13
发表时间
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Visitors' willingness to pay for ecosystem conservation in Grenada
errJOURNAL OF SUSTAINABLE TOURISM
IF7.8
err2023-09-18
err5
PREAI
errSchuhmann, Peter W.; Bangwayo-Skeete, Prosper; Skeete, Ryan; Seaman, Alana N.; Barnes, Donald C.
err分享
err收藏
It's not whether you win or lose, it's how you play: customer delight in unpredictable experiential encounters这不是你赢还是输，这是你如何玩: 客户在不可预测的体验遭遇中的喜悦
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2022-09-14
err3
PREAI
errBarnes, Donald C.; Pelletier, Mark J.; Collier, Joel E.; Beatty, Sharon E.
err分享
err收藏
Service amid crisis: the role of supervisor humor and discretionary organizational support
errJOURNAL OF SERVICES MARKETING
IF4.5
err2022-05-27
err4
errOAAI
errGuidice, Rebecca M.; Mesmer-Magnus, Jessica; Barnes, Donald C.; Scribner, Lisa L.
err分享
err收藏
After-service gifts: evaluating how presence, context and value impact customer satisfaction and customer delight
errJOURNAL OF MARKETING THEORY AND PRACTICE
IF5.3
err2020-11-18
err16
PREAI
errBarnes, Donald C.; Kraemer, Tobias; Gouthier, Matthias H. J.; Ludwig, Nadine; Giese, Andreas
err分享
err收藏
Customer delight during a crisis: understanding delight through the lens of transformative service research
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-08-04
err44
PREAI
errBarnes, Donald C.; Mesmer-Magnus, Jessica; Krallman, Alexandra; Scribner, Lisa L.; Guidice, Rebecca M.
err分享
err收藏
Delight spirals: the cause and consequence of employee perceived customer delight
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2020-03-09
err14
PREAI
errGuidice, Rebecca M.; Barnes, Donald C.; Kinard, Brian R.
err分享
err收藏
Delight and the grateful customer: beyond joy and surprise
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2017-01-09
err57
PREAI
errBall, Joan; Barnes, Donald C.
err分享
err收藏
Observing delightful experiences of other customers: the double-edged sword of jealousy and joy
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2017-01-09
err33
PREAI
errLudwig, Nadine L.; Barnes, Donald C.; Gouthier, Matthias
err分享
err收藏
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
errJOURNAL OF SERVICES MARKETING
IF4.5
err2016-05-09
err65
PREAI
errBarnes, Donald C.; Collier, Joel E.; Howe, Vince; Hoffman, K. Douglas
err分享
err收藏
Implementing a Delight Strategy in a Restaurant Setting: The Power of Unsolicited Recommendations
errCORNELL HOSPITALITY QUARTERLY
IF3
err2016-02-01
err32
PREAI
errBarnes, Donald C.; Meyer, Tracy; Kinard, Brian R.
err分享
err收藏
Customer delight and work engagement客户满意度和工作参与度
errJOURNAL OF SERVICES MARKETING
IF4.5
err2014-08-05
err50
PREAI
errBarnes, Donald C.; Collier, Joel E.; Robinson, Stacey
err分享
err收藏
Tailoring to Customers' Needs: Understanding How to Promote an Adaptive Service Experience With Frontline Employees根据客户的需求量身定制: 了解如何促进一线员工的适应性服务体验
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-04-16
err106
PREAI
errWilder, Kelly M.; Collier, Joel E.; Barnes, Donald C.
err分享
err收藏
Investigating work engagement in the service environment
errJOURNAL OF SERVICES MARKETING
IF4.5
err2013-09-09
err104
PREAI
errBarnes, Donald C.; Collier, Joel E.
err分享
err收藏

研究方向

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合作学者
合作期刊
S
Sharon E. Beatty
H 指数: 55 · 论文数: 159
J
Jessica Mesmer‐Magnus
H 指数: 24 · 论文数: 80
P
Peter Schuhmann
H 指数: 23 · 论文数: 131
J
Joel E. Collier
H 指数: 23 · 论文数: 58
R
Rebecca M. Guidice
H 指数: 17 · 论文数: 42
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