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Iguácel Melero‐Polo

University of Zaragoza

20H指数
57论文数
978被引数
收录论文 22
发表时间
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Customer experience and chatbots disruption: current landscape and research needs客户体验与聊天机器人的颠覆：当前格局与研究需求
errThe Service Industries Journal
IF0
err2025-10-22
err0
PREAI
errCristina Farjas; Carolina Herrando; Iguácel Melero-Polo
err分享
err收藏
The role of customer experience dimensions in expanding customer–firm relationships: A customer expansion journey approach客户体验维度在扩展客户-企业关系中的作用：一种客户扩展旅程方法
errJournal of Retailing
IF10.2
err2025-05-19
err0
errOAAI
errLily (Xuehui) Gao; Iguácel Melero-Polo; F. Javier Sese
err分享
err收藏
Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence先问ChatGPT!在人工智能时代转变学习经验
errSTUDIES IN HIGHER EDUCATION
IF3.2
err2024-03-01
err5
PREAI
errGao, Lily (Xuehui); Lopez-Perez, Maria Eugenia; Melero-Polo, Iguacel; Trifu, Andreea
err分享
err收藏
Links between communication and tourist destination perception: a heterogeneity analysis during the early pandemic reopening stage in China
errasia pacific journal of ophthalmology
IF3.3
err2022-11-11
err6
PREAI
errCambra-Fierro, Jesus; Fuentes-Blasco, Maria; Gao, Lily (Xuehui); Lopez-Perez, Maria Eugenia; Melero-Polo, Iguacel
err分享
err收藏
Winning your customers' minds and hearts: Disentangling the effects of lock-in and affective customer experience on retention
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2022-10-06
err23
errOAAI
errGao, Lily (Xuehui); de Haan, Evert; Melero-Polo, Iguacel; Sese, F. Javier
err分享
err收藏
How do macro-environmental factors impact customer experience? A refined typology, integrative framework, and implications宏观环境因素如何影响客户体验？精致的类型学、综合框架和启示
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2022-04-28
err5
PREAI
errCambra-Fierro, Jesus; Gao, Lily (Xuehui); Eugenia Lopez-Perez, Maria; Melero-Polo, Iguacel
err分享
err收藏
Theories, constructs, and methodologies to study COVID-19 in the service industries
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2022-04-05
err13
PREAI
errCambra-Fierro, Jesus; Gao, Lily (Xuehui); Melero-Polo, Iguacel; Patricio, Lia
err分享
err收藏
The influence of communication in destination imagery during COVID-19
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-01-01
err21
errOAAI
errCambra-Fierro, Jesus; Fuentes-Blasco, Maria; Gao, Lily Xuehui; Melero-Polo, Iguacel; Trifu, Andreea
err分享
err收藏
Exploring the role of service touchpoints on the path to financial, behavioral and relational customer outcomes: insights from a B2B service context
errJOURNAL OF BUSINESS & INDUSTRIAL MARKETING
IF4.3
err2021-12-20
err9
PREAI
errGao, Lily (Xuehui); Melero-Polo, Iguacel; Ruz-Mendoza, Miguel A.; Trifu, Andreea
err分享
err收藏
Standardized vs. customized firm-initiated interactions: Their effect on customer gratitude and performance in a B2B context
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2021-09-01
err10
PREAI
errRuz-Mendoza, Miguel A.; Trifu, Andreea; Cambra-Fierro, Jesus; Melero-Polo, Iguacel
err分享
err收藏
How do firms handle variability in customer experience? A dynamic approach to better understanding customer retention
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2021-07-01
err22
PREAI
errCambra-Fierro, Jesus; Gao, Lily (Xuehui); Melero-Polo, Iguacel; Trifu, Andreea
err分享
err收藏
The power of social influence and customer-firm interactions in predicting non-transactional behaviors, immediate customer profitability, and long-term customer value
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2021-03-01
err13
PREAI
errCambra-Fierro, Jesus; Gao, Lily (Xuehui); Melero-Polo, Iguacel
err分享
err收藏
Channel Habits and the Development of Successful Customer-Firm Relationships in Services
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-04-06
err18
errOAAI
errCambra-Fierro, Jesus; Melero-Polo, Iguacel; Patricio, Lia; Sese, F. Javier
err分享
err收藏
Understanding online business simulation games: the role of flow experience, perceived enjoyment and personal innovativeness
errAUSTRALASIAN JOURNAL OF EDUCATIONAL TECHNOLOGY
IF4.2
err2019-06-21
err50
errOAAI
errMatute-Vallejo, Jorge; Melero-Polo, Iguacel
err分享
err收藏
Customer Equity Drivers, Customer Experience Quality, and Customer Profitability in Banking Services: The Moderating Role of Social Influence
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2019-06-13
err48
errOAAI
errGao, Lily (Xuehui); Melero-Polo, Iguacel; Sese, F. Javier
err分享
err收藏
What drives consumers' active participation in the online channel? Customer equity, experience quality, and relationship proneness
errELECTRONIC COMMERCE RESEARCH AND APPLICATIONS
IF6.3
err2019-05-01
err27
PREAI
errCambra-Fierro, Jesus; Gao, Lily Xuehui; Melero-Polo, Iguacel; Sese, F. Javier
err分享
err收藏
Sustainability and Business Outcomes in the Context of SMEs: Comparing Family Firms vs. Non-Family Firms中小企业背景下的可持续性和商业成果: 家族企业与非家族企业的比较
errSUSTAINABILITY
IF3.3
err2018-11-07
err59
errOAAI
errEugenia Lopez-Perez, Maria; Melero-Polo, Iguacel; Vazquez-Carrasco, Rosario; Cambra-Fierro, Jesus
err分享
err收藏
Customer value co-creation over the relationship life cycle
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2018-02-09
err58
PREAI
errCambra-Fierro, Jesus; Melero-Polo, Iguacel; Javier Sese, F.
err分享
err收藏
Customer-Firm Interactions and the Path to Profitability: A Chain-of-Effects Model
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2017-11-09
err17
errOAAI
errCambra-Fierro, Jesus; Melero-Polo, Iguacel; Javier Sese, F.; van Doorn, Jenny
err分享
err收藏
Complaint-handling as antecedent of customer engagement: do consumer characteristics matter?
errMARKETING INTELLIGENCE & PLANNING
IF5.4
err2017-04-03
err20
PREAI
errCambra-Fierro, Jesus; Melero-Polo, Iguacel
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
W
Wagner A. Kamakura
H 指数: 46 · 论文数: 223
J
Jesús Cambra‐Fierro
H 指数: 33 · 论文数: 118
L
Lia Patrício
H 指数: 30 · 论文数: 102
J
Jorge Matute
H 指数: 29 · 论文数: 97
J
Jenny van Doorn
H 指数: 25 · 论文数: 72
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