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M

Magnus Söderlund

Stockholm School of Economics

30H指数
112论文数
3.5K被引数
收录论文 38
发表时间
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The selling-oriented versus customer-oriented retail chatbot and effects on customer satisfaction销售导向型与客户导向型零售聊天机器人及其对客户满意度的影响
errJournal of Retailing and Consumer Services
IF13.1
err2026-03-18
err0
errOAAI
errMagnus Söderlund; Meriem Moutawakil Andersson
err分享
err收藏
Human versus non-human agents who make predictions of service delivery: An examination of user responses to agents’ view of the future人类与非人类代理者对服务交付的预测：对用户对代理者未来观点的响应的考察
errJournal of Retailing and Consumer Services
IF13.1
err2025-11-19
err0
errOAAI
errMagnus Söderlund
err分享
err收藏
Understanding the Sources of Happiness in an Extended Tourism Context: A Longitudinal Interpretative Phenomenological Analysis在扩展的旅游背景下理解幸福感的来源：一项纵向解释现象学分析
errInternational Journal of Tourism Research
IF5.7
err2025-10-23
err0
errOAAI
errMohsin Abdur Rehman; Eeva-Liisa Oikarinen; Magnus Söderlund
err分享
err收藏
Extending the Moral Template for Service Robots: an Examination of Reactions to Robots as Moral Judges
errServices Marketing Quarterly
IF1.6
err2025-10-01
err0
PREAI
errSoderlund, Magnus
err分享
err收藏
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
errJOURNAL OF CONSUMER BEHAVIOUR
IF5.2
err2025-03-01
err0
errOAAI
errSoderlund, Magnus; Julander, Claes-Robert
err分享
err收藏
Human employees and service robots in the service encounter and the role of attribution of theory of mind人类员工和服务机器人在服务中的遭遇和心理理论的归因作用
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2024-11-01
err1
errOAAI
errSoderlund, Magnus
err分享
err收藏
Service robots in a multi-party setting: An examination of robots' ability to detect human-to-human conflict and its effects on robot evaluations多方环境中的服务机器人: 检查机器人检测人与人之间冲突的能力及其对机器人评估的影响
errTECHNOLOGY IN SOCIETY
IF12.5
err2024-06-01
err2
errOAAI
errSoderlund, Magnus; Natorina, Alona
err分享
err收藏
Service robot verbalization in service processes with moral implications and its impact on satisfaction具有道德含义的服务机器人在服务过程中的口头表达及其对满意度的影响
errTECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
IF13.3
err2023-11-01
err2
errOAAI
errSoderlund, Magnus
err分享
err收藏
Service robots and artificial morality: an examination of robot behavior that violates human privacy
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2023-07-19
err9
errOAAI
errSoderlund, Magnus
err分享
err收藏
Moderator variables in consumer research: A call for caution
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2023-07-01
err8
errOAAI
errSoderlund, Magnus
err分享
err收藏
What is it like to be idle versus busy for a service machine?
errPSYCHOLOGY & MARKETING
IF9.1
err2023-02-27
err1
errOAAI
errSoderlund, Magnus
err分享
err收藏
Service robots with (perceived) theory of mind: An examination of humans' reactions
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-07-01
err38
errOAAI
errSoderlund, Magnus
err分享
err收藏
When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition当服务机器人照镜子时: 对机器人自我识别感知的影响的检查
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-01-01
err19
errOAAI
errSoderlund, Magnus
err分享
err收藏
The robot-to-robot service encounter: an examination of the impact of inter-robot warmth
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-06-21
err30
errOAAI
errSoderlund, Magnus
err分享
err收藏
Service encounters with virtual agents: an examination of perceived humanness as a source of customer satisfaction与虚拟代理的服务相遇: 对作为客户满意度来源的感知人性的检验
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2021-05-06
err59
errOAAI
errSoderlund, Magnus; Oikarinen, Eeva-Liisa
err分享
err收藏
The happy virtual agent and its impact on the human customer in the service encounter
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2021-03-01
err43
errOAAI
errSoderlund, Magnus; Oikarinen, Eeva-Liisa; Tan, Teck Ming
err分享
err收藏
Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err21
errOAAI
errSoderlund, Magnus
err分享
err收藏
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction员工在服务接触中自我表露的激励及其对顾客满意度的影响
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-03-01
err18
PREAI
errSoderlund, Magnus
err分享
err收藏
Extending the experience construct: an examination of online grocery shopping
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2020-02-05
err64
PREAI
errSingh, Reema; Soderlund, Magnus
err分享
err收藏
Employee emotional displays in the extended service encounter A happiness-based examination of the impact of employees depicted in service advertising
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-11-15
err14
PREAI
errSoderlund, Magnus; Berg, Hanna
err分享
err收藏

研究方向

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合作学者
合作期刊
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Jan Mattsson
H 指数: 42 · 论文数: 246
M
Micael Dahlén
H 指数: 32 · 论文数: 104
P
Per Kristensson
H 指数: 30 · 论文数: 127
S
Sara Rosengren
H 指数: 28 · 论文数: 98
E
Erik Wästlund
H 指数: 25 · 论文数: 123
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