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Yelena Tsarenko

monash university

30H指数
115论文数
3.5K被引数
收录论文 27
发表时间
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The dynamics of customer participation in service recovery: The roles of failure severity, quality signals, and responsiveness顾客参与服务补救的动态性：失败严重性、质量信号和响应性的作用
errInternational Journal of Hospitality Management
IF8.3
err2026-06-29
err0
errOAAI
errWei Wei Cheryl Leo; Isabella Maggioni; Agung Yoga Sembada; Yelena Tsarenko
err分享
err收藏
Effect of preroll ad choice on brand attitude and attitude toward the viewing experience
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2025-03-03
err0
PREAI
errNewton, Joshua; Newton, Fiona Joy; Wong, Jimmy; Tsarenko, Yelena
err分享
err收藏
How does service robot anthropomorphism affect human co-workers?服务机器人拟人化如何影响人类同事？
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2023-05-05
err14
PREAI
errTojib, Dewi; Sujan, Rahul; Ma, Junzhao; Tsarenko, Yelena
err分享
err收藏
When feeling good counts! Impact of consumer gratitude and life satisfaction in access-based services
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2022-12-19
err20
PREAI
errChou, Cindy Yunhsin; Leo, Wei Wei Cheryl; Tsarenko, Yelena; Chen, Tom
err分享
err收藏
Service robots or human staff? The role of performance goal orientation in service robot adoption
errCOMPUTERS IN HUMAN BEHAVIOR
IF8.9
err2022-09-01
err13
PREAI
errTojib, Dewi; Ho, Ting Hin; Tsarenko, Yelena; Pentina, Iryna
err分享
err收藏
Sex Robots: Are We Ready for Them? An Exploration of the Psychological Mechanisms Underlying People's Receptiveness of Sex Robots
errJOURNAL OF BUSINESS ETHICS
IF6.7
err2022-02-07
err10
PREAI
errMa, Junzhao; Tojib, Dewi; Tsarenko, Yelena
err分享
err收藏
Same scandal, different moral judgments: the effects of consumer-firm affiliation on weighting transgressor-related information and post-scandal patronage intentions
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2021-10-04
err3
PREAI
errLo, Carolyn Jia'En; Tsarenko, Yelena; Tojib, Dewi
err分享
err收藏
How and when frontline employees' resilience drives service-sales ambidexterity: the role of cognitive flexibility and leadership humility
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2021-08-03
err23
PREAI
errSok, Keo Mony; Sok, Phyra; Tsarenko, Yelena; Widjaja, Jason Thomas
err分享
err收藏
Vulnerability in in-vitro fertilisation transformative services: an interplay of individual and institutional factors
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-07-28
err8
PREAI
errRobertson, Nichola; Tsarenko, Yelena; Polonsky, Michael Jay; McQuilken, Lisa
err分享
err收藏
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
errINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF8.3
err2020-05-01
err105
PREAI
errHo, Ting Hin; Tojib, Dewi; Tsarenko, Yelena
err分享
err收藏
Does consumer-firm affiliation matter? The impact of social distance on consumers' moral judgments
errPSYCHOLOGY & MARKETING
IF9.1
err2019-09-25
err12
PREAI
errLo, Carolyn J.; Tsarenko, Yelena; Tojib, Dewi
err分享
err收藏
Consumer motivation for product disposal and its role in acquiring products for reuse
errJOURNAL OF OPERATIONS MANAGEMENT
IF10.4
err2019-06-26
err35
errOAAI
errSimpson, Dayna; Power, Damien; Riach, Kathleen; Tsarenko, Yelena
err分享
err收藏
The Influence of Online Review Exposure on Reviewers' Intensity Level of Negative Word of Mouth
errJOURNAL OF HOSPITALITY & TOURISM RESEARCH
IF5.3
err2019-04-11
err32
PREAI
errRouliez, Paulette; Tojib, Dewi; Tsarenko, Yelena
err分享
err收藏
To tell or not to tell? The roles of perceived norms and self-consciousness in understanding consumers' willingness to recommend online secondhand apparel shopping
errPSYCHOLOGY & MARKETING
IF9.1
err2019-01-04
err35
PREAI
errLo, Carolyn J.; Tsarenko, Yelena; Tojib, Dewi
err分享
err收藏
Reclaiming the Future: Understanding Customer Forgiveness of Service Transgressions
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2018-09-24
err61
PREAI
errTsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele C.
err分享
err收藏
A paradoxical dynamic in a service labyrinth: insights from HIV care
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2018-09-24
err3
PREAI
errCruz, Angela Gracia B.; Snuggs, Elizabeth; Tsarenko, Yelena
err分享
err收藏
Relationship governance for very different partners: The corporation-nonprofit case
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2017-05-01
err22
PREAI
errTsarenko, Yelena; Simpson, Dayna
err分享
err收藏
The Positive Effects of Customers' Power on Their Behavioral Responses After Service Failure
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-05-13
err39
PREAI
errSembada, Agung; Tsarenko, Yelena; Tojib, Dewi
err分享
err收藏
What does a woman want? The moderating effect of age in female consumption
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2015-09-01
err5
PREAI
errTsarenko, Yelena; Strizhakova, Yuliya
err分享
err收藏
Consumers' forgiveness after brand transgression: the effect of the firm's corporate social responsibility and response品牌越轨后的消费者宽恕: 企业社会责任的影响与回应
errhospitality marketing management
IF3
err2015-07-24
err147
PREAI
errTsarenko, Yelena; Tojib, Dewi
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
M
Michael Jay Polonsky
H 指数: 53 · 论文数: 390
T
Tom Chen
H 指数: 36 · 论文数: 428
C
Cele C. Otnes
H 指数: 33 · 论文数: 175
I
Iryna Pentina
H 指数: 31 · 论文数: 81
D
Damien Power
H 指数: 29 · 论文数: 150
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