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P

Paul G. Patterson

University of Queensland

49H指数
146论文数
1.3W被引数
收录论文 39
发表时间
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Engaging Robo-advisors in Financial Advisory Services: The Role of Psychological Comfort and Client Psychological Characteristics让机器人顾问参与金融咨询服务: 心理安慰和客户心理特征的作用
errAUSTRALASIAN MARKETING JOURNAL
IF3.8
err2023-08-30
err5
PREAI
errRoongruangsee, Rawi; Patterson, Paul
err分享
err收藏
SME clients evaluation of audit quality: the roles of auditors' communication effectiveness, rapport and social capital
errJOURNAL OF ACCOUNTING IN EMERGING ECONOMIES
IF3.8
err2023-05-11
err1
PREAI
errSarapaivanich, Naruanard; Ekasingh, Erboon; Sampet, Jomjai; Patterson, Paul
err分享
err收藏
Professionals' interpersonal communications style: does it matter in building client psychological comfort?
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-09-24
err9
PREAI
errRoongruansee, Rawi; Patterson, Paul; Ngo, Liem Viet
err分享
err收藏
Customer acceptance of frontline service robots in retail banking: A qualitative approach零售银行一线服务机器人的客户接受度: 一种定性方法
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2021-08-31
err36
PREAI
errAmelia, Amelia; Mathies, Christine; Patterson, Paul G.
err分享
err收藏
Gaining insights into why professionals continue or abandon pro bono service
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2020-09-24
err2
PREAI
errPatterson, Paul G.; McColl-Kennedy, Janet R.; Lee, Jenny (Jiyeon); Brady, Michael K.
err分享
err收藏
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2020-04-04
err354
errOAAI
errVinh Nhat Lu; Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; Gruber, Thorsten; Martins, Antje; Patterson, Paul G.
err分享
err收藏
Brave new world: service robots in the frontline
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-26
err1.1K
errOAAI
errWirtz, Jochen; Patterson, Paul G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
err分享
err收藏
The formation of a cross-selling initiative climate and its interplay with service climate交叉销售倡议氛围的形成及其与服务氛围的相互作用
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2018-04-12
err20
errOAAI
errYu, Ting; de Ruyter, Ko; Patterson, Paul; Chen, Ching-Fu
err分享
err收藏
Continued value creation in crowdsourcing from creative process engagement
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-11-27
err35
errOAAI
errPiyathasanan, Bhuminan; Mathies, Christine; Patterson, Paul G.; de Ruyter, Ko
err分享
err收藏
In pursuit of service productivity and customer satisfaction: the role of resources
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2017-11-14
err31
PREAI
errLee, Jenny (Jiyeon); Patterson, Paul G.; Liem Viet Ngo
err分享
err收藏
A contingency model of Face loss in service encounters: an Eastern cultural context
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2017-10-12
err11
PREAI
errAkkawanitcha, Chuanchuen; Patterson, Paul G.
err分享
err收藏
Guest editorial
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2017-05-08
err2
PREAI
errMathies, Christine; Patterson, Paul G.
err分享
err收藏
Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services
errJOURNAL OF SERVICES MARKETING
IF4.5
err2016-08-08
err40
PREAI
errPatterson, Paul
err分享
err收藏
Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-06-01
err35
PREAI
errPatterson, Paul G.; Brady, Michael K.; McColl-Kennedy, Janet R.
err分享
err收藏
Frontline employees' cognitive appraisals and well-being in the face of customer aggression in an Eastern, collectivist culture面对东方集体主义文化中的客户攻击，一线员工的认知评估和幸福感
errJOURNAL OF SERVICES MARKETING
IF4.5
err2015-07-13
err32
PREAI
errAkkawanitcha, Chuanchuen; Patterson, Paul; Buranapin, Siriwut; Kantabutra, Saranya
err分享
err收藏
To give or not to give professional services to non-paying clients Professionals' giving backstory
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2015-06-15
err6
PREAI
errMcColl-Kennedy, Janet R.; Patterson, Paul G.; Brady, Michael K.; Cheung, Lilliemay; Doan Nguyen
err分享
err收藏
Converting service encounters into cross-selling opportunities Does faith in supervisor ability help or hinder service-sales ambidexterity?
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2015-04-13
err58
PREAI
errYu, Ting; Patterson, Paul; de Ruyter, Ko
err分享
err收藏
A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers
errINTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE
IF3.8
err2015-01-01
err56
PREAI
errPiyathasanan, Bhuminan; Mathies, Christine; Wetzels, Martin; Patterson, Paul G.; de Ruyter, Ko
err分享
err收藏
Unpacking Customer Rage Elicitation: A Dynamic Model
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-11-05
err57
PREAI
errSurachartkumtonkun, Jiraporn; McColl-Kennedy, Janet R.; Patterson, Paul G.
err分享
err收藏
The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm
errINTERNATIONAL SMALL BUSINESS JOURNAL-RESEARCHING ENTREPRENEURSHIP
IF3.9
err2014-03-25
err22
PREAI
errSarapaivanich, Naruanard; Patterson, Paul G.
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
M
Martin Wetzels
H 指数: 60 · 论文数: 288
K
Ko de Ruyter
H 指数: 60 · 论文数: 237
L
Lester W. Johnson
H 指数: 57 · 论文数: 378
C
Ching‐Fu Chen
H 指数: 49 · 论文数: 151
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