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Thorsten Gruber

University of Manchester

35H指数
158论文数
9.0K被引数
收录论文 25
发表时间
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Advancing the understanding of the pre-purchase stage of the customer journey for service brands
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2022-12-01
err8
errOAAI
errFuller, Rachel; Stocchi, Lara; Gruber, Thorsten; Romaniuk, Jenni
err分享
err收藏
The Dawn of the AI Robots: Towards a New Framework of AI Robot AccountabilityAI机器人的曙光: 迈向AI机器人问责制的新框架
errJOURNAL OF BUSINESS ETHICS
IF6.7
err2022-03-02
err37
errOAAI
errToth, Zsofia; Caruana, Robert; Gruber, Thorsten; Loebbecke, Claudia
err分享
err收藏
Elevating the human experience (HX) through service research collaborations: introducing ServCollab
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-18
err60
errOAAI
errFisk, Raymond P.; Alkire (nee Nasr), Linda; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy L.; Patricio, Lia
err分享
err收藏
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2020-04-04
err354
errOAAI
errVinh Nhat Lu; Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; Gruber, Thorsten; Martins, Antje; Patterson, Paul G.
err分享
err收藏
The Long and Winding Road: Building Legitimacy for Complex Social Innovation in Networks
errJOURNAL OF PRODUCT INNOVATION MANAGEMENT
IF8
err2019-09-19
err14
errOAAI
errVerleye, Katrien; Perks, Helen; Gruber, Thorsten; Voets, Joris
err分享
err收藏
Brave new world: service robots in the frontline
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-26
err1.1K
errOAAI
errWirtz, Jochen; Patterson, Paul G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
err分享
err收藏
Developing a deeper understanding of positive customer feedback深入了解积极的客户反馈
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-11-23
err23
errOAAI
errNasr, Linda; Burton, Jamie; Gruber, Thorsten
err分享
err收藏
Special section: advancing customer experience and big data impact via academic-practitioner collaboration
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err9
errOAAI
errBurton, Jamie; Nasr, Linda; Gruber, Thorsten; Bruce, Helen L.
err分享
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Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networks
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2016-05-01
err160
errOAAI
errChowdhury, Ilma Nur; Gruber, Thorsten; Zolkiewski, Judy
err分享
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Billions of impoverished people deserve to be better served A call to action for the service research community
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2016-03-21
err94
errOAAI
errFisk, Raymond P.; Anderson, Laurel; Bowen, David E.; Gruber, Thorsten; Ostrom, Amy; Patricio, Lia; Reynoso, Javier; Sebastiani, Roberta
err分享
err收藏
When good news is bad news: the negative impact of positive customer feedback on front-line employee well-being
errJOURNAL OF SERVICES MARKETING
IF4.5
err2015-09-14
err26
errOAAI
errNasr, Linda; Burton, Jamie; Gruber, Thorsten
err分享
err收藏
Exploring the impact of customer feedback on the well-being of service entities A TSR perspective
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2014-08-12
err52
errOAAI
errNasr, Linda; Burton, Jamie; Gruber, Thorsten; Kitshoff, Jan
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Getting in with the In crowd: how to put marketing back on the CEO's agenda进入人群: 如何将营销重新纳入CEO的议程
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2014-04-14
err23
errOAAI
errKlaus, Philipp; Edvardsson, Bo; Keiningham, Timothy L.; Gruber, Thorsten
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Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-03-21
err127
errOAAI
errOrdenes, Francisco Villarroel; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed
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Does culture impact preferred employee attributes in complaint-handling encounters?
errTOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
IF4.8
err2013-12-01
err2
errOAAI
errGruber, Thorsten; Abosag, Ibrahim; Reppel, Alexander; Szmigin, Isabelle; Lofgren, Martin
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Understanding Generation Y and their use of social media: a review and research agenda
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2013-06-14
err879
errOAAI
errBolton, Ruth N.; Parasuraman, A.; Hoefnagels, Ankie; Migchels, Nanne; Kabadayi, Sertan; Gruber, Thorsten; Loureiro, Yuliya Komarova; Solnet, David
err分享
err收藏
Services networks: Concept and research agenda
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2013-01-01
err33
errOAAI
errHenneberg, Stephan C.; Gruber, Thorsten; Naude, Peter
err分享
err收藏
Co-creation in Radical Service Innovation: A Systematic Analysis of Microlevel Processes激进服务创新中的共同创造: 微观过程的系统分析
errJOURNAL OF PRODUCT INNOVATION MANAGEMENT
IF8
err2012-06-28
err138
errOAAI
errPerks, Helen; Gruber, Thorsten; Edvardsson, Bo
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err收藏
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2011-08-09
err34
errOAAI
errGruber, Thorsten; Frugone, Fabricio
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I want to believe they really care How complaining customers want to be treated by frontline employees
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2011-03-15
err54
errOAAI
errGruber, Thorsten
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
A
A. Parasuraman
H 指数: 77 · 论文数: 219
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
B
Bo Edvardsson
H 指数: 66 · 论文数: 850
D
David E. Bowen
H 指数: 50 · 论文数: 130
R
Ruth N. Bolton
H 指数: 49 · 论文数: 121
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