Cristiane Pizzutti dos Santos

universidade federal do rio grande do sul

20H指数

91论文数

1.4K被引数

收录论文 13

发表时间

The paradox of being profitable and moral: the role moral authority plays in corporate sociopolitical activism

JOURNAL OF BUSINESS RESEARCH

IF9.8

2026-01-21

PREAI

Barros, Lucia S. G.; Pizzutti, Cristiane; de Mello, Nathalia Soares Brum; de Almeida, Marcos Inacio Severo; Isabella, Giuliana; Baptista, Paulo de Paula

Consumer discrimination in service recovery situations

MARKETING INTELLIGENCE & PLANNING

IF5.4

2023-02-06

PREAI

Rohden, Simoni F. F.; Pizzutti, Cristiane

Information search behavior at the post-purchase stage of the customer journey 客户旅程购买后阶段的信息搜索行为

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE

IF10.1

2022-05-28

PREAI

Pizzutti, Cristiane; Goncalves, Renata; Ferreira, Maura

Challenging the integration imperative: A customer perspective on omnichannel journeys

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2022-01-01

PREAI

Gasparin, Isadora; Panina, Ekaterina; Becker, Larissa; Yrjola, Mika; Jaakkola, Elina; Pizzutti, Cristiane

Recognizing and Trusting Persuasion Agents: Attitudes Bias Trustworthiness Judgments, but not Persuasion Detection 识别和信任说服代理人: 态度偏向可信度判断，而不是说服检测

PERSONALITY AND SOCIAL PSYCHOLOGY BULLETIN

IF2.9

2020-08-10

PREAI

Grillo, Tito L. H.; Pizzutti, Cristiane

Trust recovery tactics after double deviation: better sooner than later?

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2019-01-14

OAAI

Pacheco, Natalia Araujo; Pizzutti, Cristiane; Basso, Kenny; Van Vaerenbergh, Yves

Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution 客户对服务失败的责任归咎于谁？思维速度对因果归因的影响

JOURNAL OF RETAILING AND CONSUMER SERVICES

IF13.1

2018-01-01

OAAI

Pacheco, Natalia Araujo; Geuens, Maggie; Pizzutti, Cristiane

C2C value creation: social anxiety and retail environment

JOURNAL OF RESEARCH IN INTERACTIVE MARKETING

IF11.6

2017-09-10

OAAI

Becker, Larissa Carine; Pizzutti, Cristiane

The effect of the discounted attribute importance in two-sided messages

EUROPEAN JOURNAL OF MARKETING

IF5.1

2016-09-12

OAAI

Pizzutti, Cristiane; Basso, Kenny; Albornoz, Manuela

Trust Recovery Following a Double Deviation

JOURNAL OF SERVICE RESEARCH

IF8.6

2016-01-05

PREAI

Basso, Kenny; Pizzutti, Cristiane

Antecedents of the client's trust in low- versus high-consequence decisions

JOURNAL OF SERVICES MARKETING

IF4.5

2015-02-09

OAAI

Terres, Mellina da Silva; dos Santos, Cristiane Pizzutti; Basso, Kenny

Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE

IF3.8

2014-12-08

PREAI

Pizzutti, Cristiane; Fernandes, Daniel

The characteristics of hotel websites and their implications for website effectiveness

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT

IF8.3

2008-12-01

167

PREAI

Schmidt, Serje; Serra Cantallops, Antoni; Pizzutti dos Santos, Cristiane

研究方向