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Gerard Ryan

Universitat Rovira i Virgili

20H指数
64论文数
1.2K被引数
收录论文 18
发表时间
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Exploring the influence of the human factor on customer satisfaction in call centres
err2019-04-01
err29
errOAAI
errChicu, Dorina; del Mar Pamies, Maria; Ryan, Gerard; Cross, Christine
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A reference-dependent approach to WTP for priority
err2019-04-01
err13
errOAAI
errHernandez-Maskivker, Gilda-Maria; Nicolau, Juan L.; Ryan, Gerard; Valverde, Mireia
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Challenging conventional wisdom: Positive waiting
err2018-02-01
err21
PREAI
errRyan, Gerard; Hernandez-Maskivker, Gilda-Maria; Valverde, Mireia; Pamies-Pallise, Maria-del-Mar
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The service-profit chain in call centre services
err2016-09-12
err13
PREAI
errChicu, Dorina; Valverde, Mireia; Ryan, Gerard; Batt, Rosemary
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Uncovering the silent language of waiting
err2016-07-11
err10
PREAI
errdel Mar Pamies, Maria; Ryan, Gerard; Valverde, Mireia
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In search of job quality in call centers在呼叫中心寻找工作质量
err2009-04-10
err7
PREAI
errTatiana Gorjup, Maria; Valverde, Mireia; Ryan, Gerard
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Waiting online: a review and research agenda
err2003-08-01
err27
PREAI
errRyan, G; Valverde, M
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