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Seigyoung Auh

thunderbird school of global management, research faculty, center for services leadership, arizona state university, phoenix, az, usa

39H指数
84论文数
7.1K被引数
收录论文 35
发表时间
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From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload从管理者到员工再到客户：技术引发的工作量造成的隐性代价
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2025-04-18
err0
PREAI
errBulent Menguc; Seigyoung Auh; Aypar Uslu; Volkan Yeniaras
err分享
err收藏
Don't give me just positive feedback: How positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior不要只给我积极的反馈: 积极和消极的反馈如何增加基于反馈的目标设定和积极的客户服务行为
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2024-07-05
err1
errOAAI
errMenguc, Bulent; Auh, Seigyoung; Ang, Dionysius; Uray, Nimet
err分享
err收藏
Conflict-solving as a mediator between customer incivility and service performance
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2022-07-01
err13
errOAAI
errAuh, Seigyoung; Menguc, Bulent; Thompson, Frauke Mattison; Uslu, Aypar
err分享
err收藏
The missing link between analytics readiness and service firm performance
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2021-11-02
err11
errOAAI
errAuh, Seigyoung; Menguc, Bulent; Sainam, Preethika; Jung, Yeon Sung
err分享
err收藏
Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-01-10
err22
errOAAI
errMenguc, Bulent; Auh, Seigyoung; Wang, Fatima
err分享
err收藏
When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation-Performance Link
errJOURNAL OF MARKETING RESEARCH
IF5
err2019-09-22
err81
errOAAI
errAuh, Seigyoung; Menguc, Bulent; Katsikeas, Constantine S.; Jung, Yeon Sung
err分享
err收藏
Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2018-06-12
err28
errOAAI
errAuh, Seigyoung; Menguc, Bulent; Imer, Pinar; Uslu, Aypar
err分享
err收藏
Unpacking the Relationship Between Sales Control and Salesperson Performance: A Regulatory Fit Perspective
errJOURNAL OF MARKETING
IF10.4
err2018-05-01
err83
errOAAI
errKatsikeas, Constantine S.; Auh, Seigyoung; Spyropoulou, Stavroula; Menguc, Bulent
err分享
err收藏
The benefits and implementation of performance transparency: The why and how of letting your customers 'see through' your business
errBUSINESS HORIZONS
IF7
err2018-01-01
err26
PREAI
errMerlo, Omar; Eisingerich, Andreas; Auh, Seigyoung; Levstek, Jaka
err分享
err收藏
The role of climate: implications for service employee engagement and customer service performance
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2017-03-18
err111
PREAI
errMenguc, Bulent; Auh, Seigyoung; Yeniaras, Volkan; Katsikeas, Constantine S.
err分享
err收藏
Unraveling the Customer Education Paradox: When, and How, Should Firms Educate Their Customers?
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2017-02-15
err51
errOAAI
errBell, Simon J.; Auh, Seigyoung; Eisingerich, Andreas B.
err分享
err收藏
A Search for Missing Links: Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2016-05-13
err21
errOAAI
errAuh, Seigyoung; Bowen, David E.; Aysuna, Ceyda; Menguc, Bulent
err分享
err收藏
When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees' Job Satisfaction and Performance?
errJOURNAL OF MARKETING
IF10.4
err2016-01-01
err93
PREAI
errMenguc, Bulent; Auh, Seigyoung; Katsikeas, Constantine S.; Jung, Yeon Sung
err分享
err收藏
Service employee burnout and engagement: the moderating role of power distance orientation
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2015-09-14
err90
PREAI
errAuh, Seigyoung; Menguc, Bulent; Spyropoulou, Stavroula; Wang, Fatima
err分享
err收藏
Service Firm Performance Transparency: How, When, and Why Does It Pay Off?
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2015-05-08
err74
errOAAI
errLiu, Yeyi; Eisingerich, Andreas B.; Auh, Seigyoung; Merlo, Omar; Chun, Hae Eun Helen
err分享
err收藏
Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors: a multilevel approach
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2014-02-04
err88
PREAI
errAuh, Seigyoung; Menguc, Bulent; Jung, Yeon Sung
err分享
err收藏
When and how does sales team conflict affect sales team performance?
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2014-01-17
err42
PREAI
errAuh, Seigyoung; Spyropoulou, Stavroula; Menguc, Bulent; Uslu, Aypar
err分享
err收藏
Customer and Supplier Involvement in Design: The Moderating Role of Incremental and Radical Innovation Capability
errJOURNAL OF PRODUCT INNOVATION MANAGEMENT
IF8
err2013-10-08
err297
PREAI
errMenguc, Bulent; Auh, Seigyoung; Yannopoulos, Peter
err分享
err收藏
Knowledge sharing behaviors of industrial salespeople an integration of economic, social psychological, and sociological perspectives
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2013-07-26
err24
PREAI
errAuh, Seigyoung; Menguc, Bulent
err分享
err收藏
Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms' Customer Satisfaction and Sales Performance非Verba的Acta？顾客参与和口碑在服务企业顾客满意度与销售绩效关系中的作用
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-05-30
err138
PREAI
errEisingerich, Andreas B.; Auh, Seigyoung; Merlo, Omar
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
C
Constantine S. Katsikeas
H 指数: 57 · 论文数: 187
D
David E. Bowen
H 指数: 50 · 论文数: 130
A
Andreas B. Eisingerich
H 指数: 44 · 论文数: 141
B
Bülent Mengüç
H 指数: 44 · 论文数: 106
I
Incheol Choi
H 指数: 34 · 论文数: 182
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