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Francisco Villarroel Ordenes

university of bologna

14H指数
28论文数
1.8K被引数
收录论文 17
发表时间
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What drives virtual influencers’ impact?虚拟影响力者的影响力驱动力是什么？
errJournal of the Academy of Marketing Science
IF10.1
err2026-08-10
err0
errOAAI
errGiovanni Luca Cascio Rizzo; Francisco Villarroel Ordenes; Jonah Berger
err分享
err收藏
Keeping the mall alive? Identifying drivers of shopping mall satisfaction and survival from customer reviews保持商场活力？从顾客评论中识别购物中心的满意度和生存驱动因素
errJournal of Retailing
IF10.2
err2026-03-05
err0
errOAAI
errDavid de Jong; Dennis Herhausen; Stephan Ludwig; Christoph Teller; Francisco Villarroel Ordenes; Dhruv Grewal
err分享
err收藏
When payment options stand out: Payment option salience on the product page increases purchase ikelihood当付款选项脱颖而出时: 产品页面上的付款选项显着增加了购买可能性
errJournal of Retailing
IF10.2
err2026-02-06
err0
errOAAI
errDeniz Lefkeli; Nazli Gurdamar-Okutur; Francisco Villarroel Ordenes
err分享
err收藏
How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction前线员工在线服务互动中的关系沟通如何驱动顾客满意度
errProduction and Operations Management
IF5.1
err2026-01-19
err0
PREAI
errDhruv Grewal; Stephan Ludwig; Dennis Herhausen; Lauren S Grewal; Francisco Villarroel Ordenes; Praveen K Kopalle; Timothy Bohling
err分享
err收藏
Standing Out While Fitting In: Visual Design of Text Overlays in Social Media Communication在适应中脱颖而出: 社交媒体传播中文本叠加的视觉设计
errJournal of Marketing
IF10.4
err2025-05-29
err0
errOAAI
errStefania Farace; Francisco Villarroel Ordenes; Dennis Herhausen; Dhruv Grewal; Ko de Ruyter
err分享
err收藏
Using Traditional Text Analysis and Large Language Models in Service Failure and Recovery在服务故障和恢复中使用传统的文本分析和大型语言模型
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2025-02-04
err0
PREAI
errFrancisco Villarroel Ordenes; Grant Packard; Jochen Hartmann; Davide Proserpio
err分享
err收藏
How High-Arousal Language Shapes Micro- Versus Macro-Influencers' Impact高唤醒语言如何塑造微观影响因素与宏观影响因素的影响
errJOURNAL OF MARKETING
IF10.4
err2024-01-08
err16
PREAI
errRizzo, Giovanni Luca Cascio; Ordenes, Francisco Villarroel; Pozharliev, Rumen; De Angelis, Matteo; Costabile, Michele
err分享
err收藏
Complaint De-Escalation Strategies on Social Media社交媒体上的投诉降级策略
errJOURNAL OF MARKETING
IF10.4
err2022-11-16
err27
errOAAI
errHerhausen, Dennis; Grewal, Lauren; Roggeveen, Anne; Cummings, Krista Hill L.; Villarroel Ordenes, Francisco; Grewal, Dhruv
err分享
err收藏
The Future of Digital Communication Research: Considering Dynamics and Multimodality
errJOURNAL OF RETAILING
IF10.2
err2022-06-01
err51
errOAAI
errGrewal, Dhruv; Herhausen, Dennis; Ludwig, Stephan; Ordenes, Francisco Villarroel
err分享
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Bad Intentions: Customers' Negative Reactions to Intentional Failures and Mitigating Conditions
errJOURNAL OF TRAVEL RESEARCH
IF7
err2021-10-11
err17
errOAAI
errNazifi, Amin; Roschk, Holger; Ordenes, Francisco Villarroel; Marder, Ben
err分享
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Mindful consumption: Three consumer segment views
errAUSTRALASIAN MARKETING JOURNAL
IF3.8
err2020-02-01
err52
PREAI
errGeorge R. Milne; Francisco Villarroel Ordenes; Begum Kaptan
err分享
err收藏
From words to pixels: text and image mining methods for service research
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-11-29
err31
PREAI
errOrdenes, Francisco Villarroel; Zhang, Shunyuan
err分享
err收藏
Patterns in Motion: How Visual Patterns in Ads Affect Product Evaluations
errJOURNAL OF ADVERTISING
IF7
err2019-09-03
err35
errOAAI
errFarace, Stefania; Roggeveen, Anne; Ordenes, Francisco Villarroel; De Ruyter, Ko; Wetzels, Martin; Grewal, Dhruv
err分享
err收藏
Cutting through Content Clutter: How Speech and Image Acts Drive Consumer Sharing of Social Media Brand Messages
errJOURNAL OF CONSUMER RESEARCH
IF6.4
err2018-04-09
err216
errOAAI
errOrdenes, Francisco Villarroel; Grewal, Dhruv; Ludwig, Stephan; De Ruyter, Ko; Mahr, Dominik; Wetzels, Martin
err分享
err收藏
Customer engagement in a Big Data world
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err153
errOAAI
errKunz, Werner; Aksoy, Lerzan; Bart, Yakov; Heinonen, Kristina; Kabadayi, Sertan; Ordenes, Francisco Villarroel; Sigala, Marianna; Diaz, David; Theodoulidis, Babis
err分享
err收藏
Unveiling What Is Written in the Stars: Analyzing Explicit, Implicit, and Discourse Patterns of Sentiment in Social Media
errJOURNAL OF CONSUMER RESEARCH
IF6.4
err2017-01-23
err181
errOAAI
errOrdenes, Francisco Villarroel; Ludwig, Stephan; De Ruyter, Ko; Grewal, Dhruv; Wetzels, Martin
err分享
err收藏
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2014-03-21
err127
errOAAI
errOrdenes, Francisco Villarroel; Theodoulidis, Babis; Burton, Jamie; Gruber, Thorsten; Zaki, Mohamed
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
D
Dhruv Grewal
H 指数: 100 · 论文数: 358
Μ
Μαριάννα Σιγάλα
H 指数: 61 · 论文数: 349
M
Martin Wetzels
H 指数: 60 · 论文数: 288
K
Ko de Ruyter
H 指数: 60 · 论文数: 237
G
George R. Milne
H 指数: 48 · 论文数: 146
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