Stan Maklan - Publications, H-index & Citations

Stan Maklan

cranfield university

29H指数

95论文数

5.7K被引数

收录论文 18

发表时间

When doing good will not save us: Revisiting the buffering effect of CSR following service failures

PSYCHOLOGY & MARKETING

IF9.1

2021-06-25

OAAI

Antonetti, Paolo; Crisafulli, Benedetta; Maklan, Stan

Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery

JOURNAL OF SERVICE RESEARCH

IF8.6

2018-08-20

OAAI

Antonetti, Paolo; Crisafulli, Benedetta; Maklan, Stan

Concerned protesters: from compassion to retaliation

EUROPEAN JOURNAL OF MARKETING

IF5.1

2017-05-08

OAAI

Antonetti, Paolo; Maklan, Stan

A Better Way to Manage Customer Experience: Lessons from the Royal Bank of Scotland 管理客户体验的更好方法: 苏格兰皇家银行的经验教训

CALIFORNIA MANAGEMENT REVIEW

IF7.3

2017-03-16

OAAI

Maklan, Stan; Antonetti, Paolo; Whitty, Steve

Identifying the right solution customers: A managerial methodology

INDUSTRIAL MARKETING MANAGEMENT

IF7.5

2017-01-01

OAAI

Windler, Katharina; Juttner, Uta; Michel, Stefan; Maklan, Stan; Macdonald, Emma K.

Identifying the roles of university fundraisers in securing transformational gifts: lessons from Canada 确定大学筹款人在获得变革性礼物中的作用: 来自加拿大的经验教训

STUDIES IN HIGHER EDUCATION

IF3.2

2016-10-24

OAAI

Nyman, Jacline; Pilbeam, Colin; Baines, Paul; Maklan, Stan

Hippies, Greenies, and Tree Huggers: How the Warmth Stereotype Hinders the Adoption of Responsible Brands

PSYCHOLOGY & MARKETING

IF9.1

2016-09-08

OAAI

Antonetti, Paolo; Maklan, Stan

Identity Bias in Negative Word of Mouth Following Irresponsible Corporate Behavior: A Research Model and Moderating Effects

JOURNAL OF BUSINESS ETHICS

IF6.7

2016-03-09

PREAI

Antonetti, Paolo; Maklan, Stan

Show me the money Improving our understanding of how organizations generate return from technology-led marketing change

EUROPEAN JOURNAL OF MARKETING

IF5.1

2015-04-13

PREAI

Maklan, Stan; Peppard, Joe; Klaus, Philipp

An Extended Model of Moral Outrage at Corporate Social Irresponsibility 企业社会不负责任的道德义愤扩展模型

JOURNAL OF BUSINESS ETHICS

IF6.7

2014-12-02

179

OAAI

Antonetti, Paolo; Maklan, Stan

Feelings that Make a Difference: How Guilt and Pride Convince Consumers of the Effectiveness of Sustainable Consumption Choices 与众不同的感觉: 内感和自豪感如何使消费者相信可持续消费选择的有效性

JOURNAL OF BUSINESS ETHICS

IF6.7

2014-09-19

355

PREAI

Antonetti, Paolo; Maklan, Stan

Exploring Postconsumption Guilt and Pride in the Context of Sustainability

PSYCHOLOGY & MARKETING

IF9.1

2014-08-11

PREAI

Antonetti, Paolo; Maklan, Stan

Customer service experiences Developing and applying a sequential incident laddering technique

EUROPEAN JOURNAL OF MARKETING

IF5.1

2013-05-24

PREAI

Juettner, Uta; Schaffner, Dorothea; Windler, Katharina; Maklan, Stan

EXQ: a multiple-item scale for assessing service experience EXQ: 用于评估服务体验的多项目量表

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2012-03-09

279

OAAI

Klaus, Philipp Phil; Maklan, Stan

Supply chain resilience in the global financial crisis: an empirical study 全球金融危机下供应链弹性的实证研究

SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL

IF8.4

2011-06-21

749

PREAI

Juettner, Uta; Maklan, Stan

Dynamic capabilities: the missing link in CRM investments

EUROPEAN JOURNAL OF MARKETING

IF5.1

2009-11-13

OAAI

Maklan, Stan; Knox, Simon

Corporate social responsibility: Exploring stakeholder relationships and programme reporting across leading FTSE companies

JOURNAL OF BUSINESS ETHICS

IF6.7

2005-09-01

150

PREAI

Knox, S; Maklan, S; French, P

Using real options to help build the business case for CRM investment

LONG RANGE PLANNING

IF6.3

2005-08-01

OAAI

Maklan, S; Knox, S; Ryals, L

研究方向