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P

Philipp Klaus

international university of monaco

33H指数
122论文数
4.9K被引数
收录论文 27
发表时间
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The Big Five of Phygital Luxury Experience (PH-LX): A Transformative Luxury Research PerspectivePH-LX（实体数字融合奢侈品体验五大要素）：一种变革性的奢侈品研究视角
errJournal of Macromarketing
IF2.3
err2026-02-10
err0
PREAI
errPhilipp ‘Phil’ Klaus; Aikaterini Manthiou; Van-Ha Luong; Elizabeth Norman; Galina Gornostaeva; Tobias Otterbring
err分享
err收藏
Exploring AI-driven phygital experiences: the case of ultra-high-net-worth individuals travel concierge services探索AI驱动的混合体验：超高净值个人旅行礼宾服务案例
errJournal of Strategic Marketing
IF3.1
err2025-07-28
err0
PREAI
errPhilipp ‘Phil’ Klaus
err分享
err收藏
Future research directions: Enhancing the citizenship experience
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2024-11-01
err0
errOAAI
errKuppelwieser, Volker G.; Klaus, Philipp Phil
err分享
err收藏
There is a secret to success: Linking customer experience management practices to profitability成功的秘诀是: 将客户体验管理实践与盈利能力联系起来
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2023-07-01
err13
errOAAI
errWetzels, Ruud W. H.; Klaus, Philipp Phil; Wetzels, Martin
err分享
err收藏
How luxury retail will change forever - The role of atmospherics in the digital era
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2022-09-01
err3
PREAI
errKlaus, Philipp 'Phil'
err分享
err收藏
Come fly with me: exploring the private aviation customer experience (PAX)
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2022-04-11
err6
PREAI
errKlaus, Philipp Phil; Tarquini-Poli, Annalisa
err分享
err收藏
Editorial: the nip and tuck service framework: bright and dark side of beautification/modification services
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-12-10
err5
PREAI
errTsiotsou, Rodoula H.; Klaus, Philipp
err分享
err收藏
Viewpoint: phygital - the emperor's new clothes?
errJOURNAL OF STRATEGIC MARKETING
IF3.1
err2021-09-05
err24
PREAI
errKlaus, Philipp Phil
err分享
err收藏
The role of customer experience in the perceived value-word-of-mouth relationship
errJOURNAL OF SERVICES MARKETING
IF4.5
err2021-07-28
err50
PREAI
errKuppelwieser, Volker G.; Klaus, Philipp; Manthiou, Aikaterini; Hollebeek, Linda D.
err分享
err收藏
Guiding directions and propositions: Placing dynamics at the heart of customer experience (CX) research指导方向和主张: 将动态置于客户体验 (CX) 研究的核心
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2021-03-01
err19
PREAI
errKlaus, Philipp (Phil); Kuppelwieser, Volker
err分享
err收藏
What matters most to ultra-high-net-worth individuals? Exploring the UHNWI luxury customer experience (ULCX)
errJOURNAL OF PRODUCT AND BRAND MANAGEMENT
IF5.7
err2021-02-26
err23
PREAI
errKlaus, Philipp 'Phil'
err分享
err收藏
Editorial: age is a construct, not a characteristic
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-12-26
err12
PREAI
errKuppelwieser, Volker; Klaus, Philipp
err分享
err收藏
Revisiting the Age Construct: Implications for Service Research
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-11-23
err26
PREAI
errKuppelwieser, Volker G.; Klaus, Philipp
err分享
err收藏
The end of the world as we know it? The influence of online channels on the luxury customer experience我们所知道的世界末日？线上渠道对奢侈品顾客体验的影响
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err19
PREAI
errKlaus, Philipp 'Phil'
err分享
err收藏
Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-08-14
err40
PREAI
errKlaus, Philipp 'Phil'; Manthiou, Aikaterini
err分享
err收藏
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature推动客户体验领域向前发展: 介绍接触点、上下文、质量 (TCQ) 命名法
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-06-02
err245
errOAAI
errDe Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp
err分享
err收藏
Viewpoint: conveying managerial relevance into service research
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-02-11
err9
PREAI
errKlaus, Philipp Phil
err分享
err收藏
Luxury patient experience (LPX): review, conceptualization, and future research directions豪华患者体验 (LPX): 回顾、概念化和未来研究方向
errSERVICE INDUSTRIES JOURNAL
IF7.4
err2017-09-17
err30
PREAI
errKlaus, Philipp
err分享
err收藏
EXPLORING ELECTRONIC WORD-OF-MOUTH (eWOM) IN THE CONSUMER PURCHASE DECISION-MAKING PROCESS: THE CASE OF ONLINE HOLIDAYS - EVIDENCE FROM UNITED KINGDOM (UK) CONSUMERS探索消费者购买决策过程中的电子口碑 (eWOM): 以在线假期为例-来自英国 (UK) 消费者的证据
errJOURNAL OF TRAVEL & TOURISM MARKETING
IF9
err2015-07-03
err73
errOAAI
errChen, Cheng-Hao; Bang Nguyen; Klaus, Philipp Phil; Wu, Meng-Shan
err分享
err收藏
Experience co-creation in financial services: an empirical exploration
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2015-04-20
err50
PREAI
errPonsignon, Frederic; Klaus, Philipp; Maull, Roger S.
err分享
err收藏

研究方向

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合作学者
合作期刊
B
Bo Edvardsson
H 指数: 66 · 论文数: 850
M
Martin Wetzels
H 指数: 60 · 论文数: 288
L
Linda D. Hollebeek
H 指数: 60 · 论文数: 185
B
Bang Nguyen
H 指数: 49 · 论文数: 248
K
Katherine N. Lemon
H 指数: 40 · 论文数: 137
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