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Thomas L. Baker

louisiana state university system

26H指数
75论文数
6.0K被引数
收录论文 21
发表时间
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Socially responsible cocreation in service recovery: the role of pride in prosocial compensation
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err2025-02-14
err0
PREAI
errAlhouti, Sarah (Sa'arah); Hall, Kristina K. Lindsey; Kuo, Andrew; Baker, Thomas L.
err分享
err收藏
Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases
errJOURNAL OF SERVICES MARKETING
IF4.5
err2024-08-05
err2
PREAI
errAlhouti, Sarah (Sa'arah); Hall, Kristina (Kris) Lindsey; Baker, Thomas L.
err分享
err收藏
Frontline ambidexterity: a systematic review and future research agenda前线双智性: 系统回顾和未来研究议程
errJOURNAL OF PERSONAL SELLING & SALES MANAGEMENT
IF3.5
err2023-11-09
err3
PREAI
errLindsey-Hall, Kristina K.; Marti, Candice L.; Boylan, Nicole M.; Baker, Thomas L.; Ogilvie, Jessica L.
err分享
err收藏
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
errPSYCHOLOGY & MARKETING
IF9.1
err2023-03-03
err7
PREAI
errLindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Bachrach, Daniel G.
err分享
err收藏
Choreographing salesperson face-to-face visits with a buyer organization: a social network perspective
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2022-01-15
err5
PREAI
errForkmann, Sebastian; Mullins, Ryan; Henneberg, Stephan C.; Baker, Thomas L.
err分享
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Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness前线服务中的真实性，融洽和互动正义: 独特性需求的调节作用
errJOURNAL OF SERVICES MARKETING
IF4.5
err2020-11-09
err23
PREAI
errLindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Arnold, Julian M.
err分享
err收藏
Responding to service failures with prevention framed donations
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-09-09
err19
PREAI
errAlhouti, Sarah; Wright, Scott A.; Baker, Thomas L.
err分享
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Boosting sales force morale in highly dynamic, complex markets: The role of job resources
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2018-10-01
err25
PREAI
errPanagopoulos, Nikolaos G.; Hochstein, Bryan; Baker, Thomas L.; Pimentel, Michael A.
err分享
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Future scenarios of the collaborative economy: Centrally orchestrated, social bubbles or decentralized autonomous?协作经济的未来情景: 集中协调、社会泡沫还是分散自治？
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-05
err34
errOAAI
errFehrer, Julia A.; Benoit, Sabine; Aksoy, Lerzan; Baker, Thomas L.; Bell, Simon J.; Brodie, Roderick J.; Marimuthu, Malliga
err分享
err收藏
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2017-10-01
err428
errOAAI
errBenoit, Sabine; Baker, Thomas L.; Bolton, Ruth N.; Gruber, Thorsten; Kandampully, Jay
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err收藏
Understanding the long-term implications of retailer returns in business-to-business relationships
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2017-07-20
err18
PREAI
errBeitelspacher, Lauren Skinner; Baker, Thomas L.; Rapp, Adam; Grewal, Dhruv
err分享
err收藏
Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
errJOURNAL OF RETAILING
IF10.2
err2015-06-01
err298
PREAI
errRapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; Ogilvie, Jessica; Beitelspacher, Lauren Skinner
err分享
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Explanation information and source in service recovery initiatives
errJOURNAL OF SERVICES MARKETING
IF4.5
err2014-07-08
err12
PREAI
errBaker, Thomas; Meyer, Tracy
err分享
err收藏
Competitive intelligence collection and use by sales and service representatives: how managers' recognition and autonomy moderate individual performance
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2014-05-14
err78
PREAI
errRapp, Adam; Agnihotri, Raj; Baker, Thomas L.; Andzulis, James 'Mick'
err分享
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The role of brand communications on front line service employee beliefs, behaviors, and performance
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2014-02-16
err96
PREAI
errBaker, Thomas L.; Rapp, Adam; Meyer, Tracy; Mullins, Ryan
err分享
err收藏
White Response to Potentially Discriminatory Actions in a Services Setting
errPSYCHOLOGY & MARKETING
IF9.1
err2011-01-10
err12
PREAI
errBaker, Thomas L.; Meyer, Tracy
err分享
err收藏
The impact of involvement on key service relationships
errJOURNAL OF SERVICES MARKETING
IF4.5
err2009-04-24
err48
PREAI
errBaker, Thomas L.; Cronin, J. Joseph, Jr.; Hopkins, Christopher D.
err分享
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Individual differences in perceptions of service failure and recovery: the role of race and discriminatory bias
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2008-05-14
err95
PREAI
errBaker, Thomas L.; Meyer, Tracy; Johnson, James D.
err分享
err收藏
A model of value creation - Supplier behaviors and their impact on reseller-perceived value
errINDUSTRIAL MARKETING MANAGEMENT
IF7.5
err2001-02-01
err87
PREAI
errSimpson, PM; Siguaw, JA; Baker, TL
err分享
err收藏
Effects of supplier market orientation on distributor market orientation and the channel relationship: The distributor perspective
errJOURNAL OF MARKETING
IF10.4
err1998-07-01
err437
errOAAI
errSiguaw, JA; Simpson, PM; Baker, TL
err分享
err收藏

研究方向

暂时未获取到该数据
合作学者
合作期刊
D
Dhruv Grewal
H 指数: 100 · 论文数: 360
J
James D. Johnson
H 指数: 66 · 论文数: 437
J
Jay Kandampully
H 指数: 55 · 论文数: 205
R
Roderick J. Brodie
H 指数: 53 · 论文数: 218
R
Ruth N. Bolton
H 指数: 49 · 论文数: 121
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