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T

Timothy L. Keiningham

st. john's university

39H-index
114Paper Count
8.0KCitation Count
Published Papers 40
Publication Date
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Purpose ignited: the transformative power of epiphanies in driving social profit orientation
errJournal of Service Management
IF7.9
err2025-12-11
err0
errOAAI
errTimothy Lee Keiningham; Tracey S. Danaher; Leonard L. Berry; Lerzan Aksoy; Tor Wallin Andreassen
errShare
errSave
Social Profit Orientation: Lessons from Organizations Committed to Building a Better World
errJOURNAL OF MARKETING
IF10.4
err2024-07-26
err0
PREAI
errBerry, Leonard L.; Danaher, Tracey S.; Keiningham, Timothy; Aksoy, Lerzan; Andreassen, Tor W.
errShare
errSave
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2024-05-27
err0
PREAI
errHedley, Timothy; Porco, Barbara; Keiningham, Timothy Lee; Aksoy, Lerzan; Statuto, Leigh Anne; Amin, Muslim
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errSave
Customer Perceptions of Firm Innovativeness and Market Performance: A Nation-Level, Longitudinal, Cross-Industry Examination
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-12-14
err1
errOAAI
errKeiningham, Timothy; Aksoy, Lerzan; Buoye, Alexander; Yan, An; Morgeson III, Forrest V.; Woodall, Gina; Lariviere, Bart
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errSave
Sustainable Service
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2023-10-27
err2
PREAI
errKeiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward
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errSave
Marketing's role in multi-stakeholder engagement
errINTERNATIONAL JOURNAL OF RESEARCH IN MARKETING
IF7.5
err2022-06-01
err22
PREAI
errAksoy, Lerzan; Banda, Sandhya; Harmeling, Colleen; Keiningham, Timothy L.; Pansari, Anita
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errSave
Environmental, Social and Governance (ESG) metrics do not serve services customers: a missing link between sustainability metrics and customer perceptions of social innovation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2022-04-29
err17
errOAAI
errAksoy, Lerzan; Buoye, Alexander John; Fors, Maja; Keiningham, Timothy Lee; Rosengren, Sara
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errSave
The practitioners' path to customer loyalty: Memorable experiences or frictionless experiences?
errJOURNAL OF RETAILING AND CONSUMER SERVICES
IF13.1
err2020-11-01
err32
PREAI
errWilliams, Luke; Buoye, Alexander; Keiningham, Timothy L.; Aksoy, Lerzan
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errSave
Service Safety in the Pandemic Age
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-07-29
err65
errOAAI
errBerry, Leonard L.; Danaher, Tracey S.; Aksoy, Lerzan; Keiningham, Timothy L.
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errSave
Enterprise feedback management (EFM): what lies beyond the hype?
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-28
err0
errOAAI
errAksoy, Lerzan; Benoit, Sabine; Joag, Shreekant G.; Kandampully, Jay; Keiningham, Timothy Lee; Yan, An L.
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errSave
Parents' burdens of service for children with ASD - implications for service providers
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-07-21
err11
errOAAI
errHelkkula, Anu; Buoye, Alexander John; Choi, Hyeyoon; Lee, Min Kyung; Liu, Stephanie Q.; Keiningham, Timothy Lee
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errSave
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling-Customer Loyalty Relationship
errJOURNAL OF MARKETING
IF10.4
err2020-06-23
err62
errOAAI
errMorgeson, Forrest V., III; Hult, G. Tomas M.; Mithas, Sunil; Keiningham, Timothy; Fornell, Claes
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errSave
Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-06-02
err245
errOAAI
errDe Keyser, Arne; Verleye, Katrien; Lemon, Katherine N.; Keiningham, Timothy L.; Klaus, Philipp
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errSave
More than a feeling? Toward a theory of customer delight
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2020-05-05
err34
errOAAI
errParasuraman, A.; Ball, Joan; Aksoy, Lerzan; Keiningham, Timothy Lee; Zaki, Mohamed
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errSave
Bridging the data divide between practitioners and academics Approaches to collaborating better to leverage each other's resources
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-11-29
err24
errOAAI
errBenoit, Sabine; Klose, Sonja; Wirtz, Jochen; Andreassen, Tor Wallin; Keiningham, Timothy L.
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errSave
Creating innovation that drives authenticity
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2019-08-15
err27
errOAAI
errKeiningham, Timothy Lee; He, Zeya; Hillebrand, Bas; Jang, Jichul; Suess, Courtney; Wu, Laurie
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errSave
Examining how context change foster service innovation
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-12
err40
PREAI
errEdvardsson, Bo; Frow, Pennie; Jaakkola, Elina; Keiningham, Timothy Lee; Koskela-Huotari, Kaisa; Mele, Cristina; Tombs, Alastair
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errSave
A roadmap for driving customer word-of-mouth
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-01-08
err56
errOAAI
errKeiningham, Timothy Lee; Rust, Roland T.; Lariviere, Bart; Aksoy, Lerzan; Williams, Luke
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errSave
The interplay of customer experience and commitment
errJOURNAL OF SERVICES MARKETING
IF4.5
err2017-04-10
err85
errOAAI
errKeiningham, Timothy; Ball, Joan; Benoit (nee Moeller), Sabine; Bruce, Helen L.; Buoye, Alexander; Dzenkovska, Julija; Nasr, Linda; Ou, Yi-Chun; Zaki, Mohamed
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errSave
Linking satisfaction to credit card decisions: an application of the Wallet Allocation Rule
errINTERNATIONAL JOURNAL OF BANK MARKETING
IF6.9
err2017-04-03
err5
PREAI
errAksoy, Lerzan; Keiningham, Timothy L.; Buoye, Alexander; Ball, Joan
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errSave

Research Directions

No research directions
Co-authors
Cooperation Journals
G
G. Tomas M. Hult
H-index: 92 · Papers: 310
L
Leonard L. Berry
H-index: 78 · Papers: 321
A
A. Parasuraman
H-index: 77 · Papers: 219
R
Roland T. Rust
H-index: 72 · Papers: 227
J
Jochen Wirtz
H-index: 70 · Papers: 359
View more