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V

Valarie A. Zeithaml

university of southern california

62H指数
112论文数
13.6W被引数
收录论文 22
发表时间
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Learning from the pioneering founders of the service research field向服务研究领域的开拓者学习
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2023-06-08
err9
PREAI
errBowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; Berry, Leonard L.; Bitner, Mary Jo; Brown, Stephen W.; Chase, Richard B.; Edvardsson, Bo; Gronroos, Christian; Parasuraman, A.; Schneider, Benjamin; Zeithaml, Valarie A.
err分享
err收藏
User-Informed Marketing Versus Standard Description to Drive Demand for Evidence-Based Therapy: A Randomized Controlled Trial
errAMERICAN PSYCHOLOGIST
IF7.2
err2020-11-01
err17
errOAAI
errBecker, Sara J.; Helseth, Sarah A.; Tavares, Tonya L.; Squires, Daniel D.; Clark, Melissa A.; Zeithaml, Valarie A.; Spirito, Anthony
err分享
err收藏
Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2020-08-13
err151
errOAAI
errZeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; Koller, Monika; Zauner, Alexander
err分享
err收藏
A Theories-in-Use Approach to Building Marketing Theory构建营销理论的理论方法
errJOURNAL OF MARKETING
IF10.4
err2019-11-14
err241
errOAAI
errZeithaml, Valarie A.; Jaworski, Bernard J.; Kohli, Ajay K.; Tuli, Kapil R.; Ulaga, Wolfgang; Zaltman, Gerald
err分享
err收藏
Cost-effective service excellence
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2017-08-23
err136
errOAAI
errWirtz, Jochen; Zeithaml, Valarie
err分享
err收藏
PERCEIVED SERVICE QUALITY AS A CUSTOMER-BASED PERFORMANCE-MEASURE - AN EMPIRICAL-EXAMINATION OF ORGANIZATIONAL BARRIERS USING AN EXTENDED SERVICE QUALITY MODEL
errhuman resource management review
IF9
err2006-11-02
err269
PREAI
errPARASURAMAN, A; BERRY, LL; ZEITHAML, VA
err分享
err收藏
Forward-looking focus - Can firms have adaptive foresight?
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2006-11-01
err123
PREAI
errZeithaml, Valarie A.; Bolton, Ruth N.; Deighton, John; Keiningham, Timothy L.; Lemon, Katherine N.; Petersen, J. Andrew
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err收藏
Customer metrics and their impact on financial performance
errthe academy of marketing science
IF4.9
err2006-11-01
err560
PREAI
errGupta, Sunil; Zeithaml, Valarie
err分享
err收藏
E-S-QUAL - A multiple-item scale for assessing electronic service qualityE-s-qual-评估电子服务质量的多项目量表
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2005-02-01
err2.3K
errOAAI
errParasuraman, A; Zeithaml, VA; Malhotra, A
err分享
err收藏
Return on marketing: Using customer equity to focus marketing strategy
errJOURNAL OF MARKETING
IF10.4
err2004-01-01
err1.3K
PREAI
errRust, RT; Lemon, KN; Zeithaml, VA
err分享
err收藏
Service quality delivery through Web sites: A critical review of extant knowledge
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2002-10-01
err1.4K
errOAAI
errZeithaml, VA; Parasuraman, A; Malhotra, A
err分享
err收藏
The customer pyramid: Creating and serving profitable customers
errCALIFORNIA MANAGEMENT REVIEW
IF7.3
err2001-07-01
err284
PREAI
errZeithaml, VA; Rust, RT; Lemon, KN
err分享
err收藏
Price and brand name as indicators of quality dimensions for consumer durables
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2000-07-01
err173
PREAI
errBrucks, M; Zeithaml, VA; Naylor, G
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Service quality, profitability, and the economic worth of customers: What we know and what we need to learn
errJOURNAL OF THE ACADEMY OF MARKETING SCIENCE
IF10.1
err2000-01-01
err998
errOAAI
errZeithaml, VA
err分享
err收藏
MORE ON IMPROVING SERVICE QUALITY MEASUREMENT
errJOURNAL OF RETAILING
IF10.2
err1993-03-01
err387
errOAAI
errPARASURAMAN, A; BERRY, LL; ZEITHAML, VA
err分享
err收藏
A DYNAMIC PROCESS MODEL OF SERVICE QUALITY - FROM EXPECTATIONS TO BEHAVIORAL INTENTIONS
errJOURNAL OF MARKETING RESEARCH
IF5
err1993-02-01
err2.0K
PREAI
errBOULDING, W; KALRA, A; STAELIN, R; ZEITHAML, VA
err分享
err收藏
THE SERVICE-QUALITY PUZZLE
errBUSINESS HORIZONS
IF7
err1988-09-01
err229
PREAI
errBERRY, LL; PARASURAMAN, A; ZEITHAML, VA
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err收藏
THE CONTINGENCY APPROACH - ITS FOUNDATIONS AND RELEVANCE TO THEORY BUILDING AND RESEARCH IN MARKETING
errEUROPEAN JOURNAL OF MARKETING
IF5.1
err1988-07-01
err220
PREAI
errZEITHAML, VA; VARADARAJAN, PR; ZEITHAML, CP
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THE ELDERLY CONSUMER AND ADOPTION OF TECHNOLOGIES
errJOURNAL OF CONSUMER RESEARCH
IF6.4
err1985-12-01
err188
PREAI
errGILLY, MC; ZEITHAML, VA
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err收藏
QUALITY COUNTS IN SERVICES, TOO
errBUSINESS HORIZONS
IF7
err1985-05-01
err221
PREAI
errBERRY, LL; ZEITHAML, VA; PARASURAMAN, A
err分享
err收藏

研究方向

暂无研究方向
合作学者
合作期刊
L
Leonard L. Berry
H 指数: 78 · 论文数: 321
A
A. Parasuraman
H 指数: 77 · 论文数: 219
A
Anthony Spirito
H 指数: 75 · 论文数: 489
R
Roland T. Rust
H 指数: 72 · 论文数: 227
J
Jochen Wirtz
H 指数: 70 · 论文数: 359
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