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S

Stefanie Paluch

RWTH Aachen University

21H指数
99论文数
4.4K被引数
收录论文 16
发表时间
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Continuous value shaping: A boundary concept for innovating service innovation approaches连续值塑造：服务创新方法创新的一个边界概念
errELECTRONIC MARKETS
IF6.8
err2025-04-01
err0
errOAAI
errBoehmann, Tilo; Roth, Angela; Satzger, Gerhard; Benz, Carina; Beverungen, Daniel; Boes, Andreas; Breidbach, Christoph; Gersch, Martin; Gudergan, Gerhard; Hogreve, Jens; Kurtz, Christian; Langes, Barbara; Leimeister, Jan Marco; Lewandowski, Tom; Meiren, Thomas; Naegele, Rainer; Paluch, Stefanie; Peters, Christoph; Poeppelbuss, Jens; Robra-Bissantz, Susanne; Schultz, Carsten; Schumann, Jan H.; Wirtz, Jochen; Wuenderlich, Nancy V.
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How to use emerging service technologies to enhance customer centricity in business-to-business contexts: A conceptual framework and research agenda如何利用新兴服务技术增强业务流程中的客户中心性：一个概念框架和研究议程
errJOURNAL OF BUSINESS RESEARCH
IF9.8
err2025-04-01
err0
errOAAI
errWuenderlich, Nancy, V; Blut, Markus; Brock, Christian; Heirati, Nima; Jensen, Marcus; Paluch, Stefanie; Roetzmeier-Keuper, Julia; Toth, Zsofia
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Metaperception benefits of service robots in uncomfortable service encounters服务机器人在不舒服的服务遭遇中的元感受益处
errTOURISM MANAGEMENT
IF12.4
err2024-12-01
err11
errOAAI
errPitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; Kunz, Werner H.
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The impact of generative artificial intelligence on socioeconomic inequalities and policy making生成式人工智能对社会经济不平等和政策制定的影响
errPNAS NEXUS
IF3.8
err2024-06-11
err31
errOAAI
errCapraro, Valerio; Lentsch, Austin; Acemoglu, Daron; Akgun, Selin; Akhmedova, Aisel; Bilancini, Ennio; Bonnefon, Jean-Francois; Branas-Garza, Pablo; Butera, Luigi; Douglas, Karen M.; Everett, Jim A. C.; Gigerenzer, Gerd; Greenhow, Christine; Hashimoto, Daniel A.; Holt-Lunstad, Julianne; Jetten, Jolanda; Johnson, Simon; Kunz, Werner H.; Longoni, Chiara; Lunn, Pete; Natale, Simone; Paluch, Stefanie; Rahwan, Iyad; Selwyn, Neil; Singh, Vivek; Suri, Siddharth; Sutcliffe, Jennifer; Tomlinson, Joe; van der Linden, Sander; Van Lange, Paul A. M.; Wall, Friederike; Van Bavel, Jay J.; Viale, Riccardo
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The ethical edge: Understanding corporate digital responsibility in organizations
errORGANIZATIONAL DYNAMICS
IF2.5
err2024-04-01
err1
PREAI
errPaluch, Stefanie; Pitardi, Valentina; Kunz, Werner H.
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Eliminating customer experience pain points in complex customer journeys through smart service solutions
errPSYCHOLOGY & MARKETING
IF9.1
err2023-11-06
err4
errOAAI
errHolz, Heiko F.; Becker, Marc; Blut, Markus; Paluch, Stefanie
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My colleague is a robot - exploring frontline employees' willingness to work with collaborative service robots我的同事是机器人-探索一线员工与协作服务机器人的合作意愿
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2021-11-17
err64
errOAAI
errPaluch, Stefanie; Tuzovic, Sven; Holz, Heiko F.; Kies, Alexander; Jorling, Moritz
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Service robots, agency and embarrassing service encounters服务机器人，代理和尴尬的服务遭遇
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2021-10-05
err107
errOAAI
errPitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; Kunz, Werner H.
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To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
errINTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
IF8.3
err2021-05-01
err50
errOAAI
errTuzovic, Sven; Kabadayi, Sertan; Paluch, Stefanie
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
errJOURNAL OF SERVICE THEORY AND PRACTICE
IF4.4
err2020-04-04
err354
errOAAI
errVinh Nhat Lu; Wirtz, Jochen; Kunz, Werner H.; Paluch, Stefanie; Gruber, Thorsten; Martins, Antje; Patterson, Paul G.
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Persuaded self-tracking with wearable technology: carrot or stick?
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-06-12
err32
errOAAI
errPaluch, Stefanie; Tuzovic, Sven
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My bad: investigating service failure effects in self-service and full-service settings
errJOURNAL OF SERVICES MARKETING
IF4.5
err2019-04-08
err9
PREAI
errKoecher, Soeren; Paluch, Stefanie
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Service Robots: Drivers of Perceived Responsibility for Service Outcomes服务机器人: 服务成果感知责任的驱动因素
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2019-04-07
err184
PREAI
errJoerling, Moritz; Boehm, Robert; Paluch, Stefanie
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Brave new world: service robots in the frontline
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2018-09-26
err1.1K
errOAAI
errWirtz, Jochen; Patterson, Paul G.; Kunz, Werner H.; Gruber, Thorsten; Lu, Vinh Nhat; Paluch, Stefanie; Martins, Antje
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Customer expectations of remote maintenance services in the medical equipment industry
errJOURNAL OF SERVICE MANAGEMENT
IF7.9
err2014-10-14
err25
PREAI
errPaluch, Stefanie
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Service Separation and Customer Satisfaction: Assessing the Service Separation/Customer Integration Paradox
errJOURNAL OF SERVICE RESEARCH
IF8.6
err2013-02-13
err32
PREAI
errPaluch, Stefanie; Blut, Markus
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研究方向

暂时未获取到该数据
合作学者
合作期刊
D
Daron Acemoğlu
H 指数: 161 · 论文数: 1.1K
G
Gerd Gigerenzer
H 指数: 110 · 论文数: 785
J
Jolanda Jetten
H 指数: 93 · 论文数: 548
P
Paul A. M. Van Lange
H 指数: 83 · 论文数: 505
S
Sander van der Linden
H 指数: 82 · 论文数: 457
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