Kristina K. Lindsey Hall

e. j. ourso college of business, louisiana state university, baton rouge, la, usa

9H指数

20论文数

195被引数

收录论文 10

发表时间

Online chat encounters: Satisfying customers through dialogical interaction 在线聊天互动：通过对话式交互满足客户

JOURNAL OF BUSINESS RESEARCH

IF9.8

2025-03-01

PREAI

Folse, Judith Anne Garretson; Bock, Dora E.; Mangus, Stephanie M.; Hall, Kristina K. Lindsey

Profiling as a Service Failure 作为服务的配置文件失败

JOURNAL OF SERVICE RESEARCH

IF8.6

2025-02-15

PREAI

Kristina K. Lindsey-Hall; Susana Jaramillo; Melanie P. Lorenz; Candice L. Marti; Patrick B. Fennell

Socially responsible cocreation in service recovery: the role of pride in prosocial compensation

EUROPEAN JOURNAL OF MARKETING

IF5.1

2025-02-14

PREAI

Alhouti, Sarah (Sa'arah); Hall, Kristina K. Lindsey; Kuo, Andrew; Baker, Thomas L.

A Q&A primer and systematic review of meta-analytic reporting in organizational frontline service research

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2023-11-24

PREAI

Lindsey-Hall, Kristina K.; Michel, Eric J.; Kepes, Sven; Qi, Ji (Miracle); Weinzimmer, Laurence G.; Wheeler, Anthony R.; Leon, Matthew R.

Frontline ambidexterity: a systematic review and future research agenda 前线双智性: 系统回顾和未来研究议程

JOURNAL OF PERSONAL SELLING & SALES MANAGEMENT

IF3.5

2023-11-09

PREAI

Lindsey-Hall, Kristina K.; Marti, Candice L.; Boylan, Nicole M.; Baker, Thomas L.; Ogilvie, Jessica L.

A Maturity Model for Assessing the Digitalization of Public Health Agencies Development and Evaluation

BUSINESS & INFORMATION SYSTEMS ENGINEERING

IF10.4

2023-06-15

OAAI

Doctor, Eileen; Eymann, Torsten; Fuerstenau, Daniel; Gersch, Martin; Hall, Kristina; Kauffmann, Anna Lina; Schulte-Althoff, Matthias; Schlieter, Hannes; Stark, Jeannette; Wyrtki, Katrin

Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms' Guardianship Policies 不是我的马戏团，不是我的猴子？一线员工对客户越轨行为的感知与服务公司的监护政策

JOURNAL OF SERVICE RESEARCH

IF8.6

2023-03-18

PREAI

Fennell, Patrick B. B.; Lorenz, Melanie P. P.; Hall, Kristina K. Lindsey K.; Andzulis, James M. M.

An examination of frontline employee-customer incidental similarities in service failure and recovery contexts

PSYCHOLOGY & MARKETING

IF9.1

2023-03-03

PREAI

Lindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Bachrach, Daniel G.

Bridging two tales of engagement: a meta-analytic review of employee engagement and customer engagement in service contexts

JOURNAL OF SERVICE MANAGEMENT

IF7.9

2022-10-17

PREAI

Michel, Eric J.; Lindsey-Hall, Kristina K.; Kepes, Sven; Qi, Ji (Miracle); Leon, Matthew R.; Weinzimmer, Laurence G.; Wheeler, Anthony R.

Authenticity, rapport and interactional justice in frontline service: the moderating role of need for uniqueness 前线服务中的真实性，融洽和互动正义: 独特性需求的调节作用

JOURNAL OF SERVICES MARKETING

IF4.5

2020-11-09

PREAI

Lindsey-Hall, Kristina K.; Jaramillo, Susana; Baker, Thomas L.; Arnold, Julian M.

研究方向